Contact information

Effective Date: September 15, 2026

We’re here to help with questions about your order, products, shipping, returns, refunds, or other customer service requests.

Koestelle is operated by LIERIN RUTTER FV INC.

Business Information

Brand Name: Koestelle
Legal Business Name: LIERIN RUTTER FV INC

Business Address:
400 NORTHTOWNE SQ
GIBSONIA, PA 15044
United States

Email:
info@koestelle.com

Phone:
+1 701-978-3314

Customer Service Hours:
Monday–Friday
9:00 AM–5:00 PM Eastern Time

Customer Support

For assistance with an order or product, please contact us by email or phone.

When contacting us about an existing order, please include your order number whenever possible. This helps us locate your order and respond more efficiently.

We can assist with:

  • Order status;
  • Product questions;
  • Shipping and delivery;
  • Tracking information;
  • Address-related requests before shipment;
  • Returns and refunds;
  • Damaged, defective, or incorrect products;
  • Other questions regarding your purchase.

Response Time

We generally respond to customer inquiries within 1–2 business days during our normal customer service hours.

Response times may be longer during weekends, holidays, periods of high inquiry volume, or other circumstances outside our reasonable control.

Order and Account Security

For your protection, please do not send complete payment card numbers, passwords, or other highly sensitive payment credentials by email.

If we need additional information to verify an order or customer service request, we may ask for information reasonably necessary to assist you.

Business and Policy Information

For additional information about how we operate our online store, please review the following policies available on our website:

  • Return & Refund Policy;
  • Privacy Policy;
  • Terms of Service;
  • Shipping Policy;
  • Legal Notice.

We aim to keep our business and contact information clear and up to date.

Koestelle
Operated by LIERIN RUTTER FV INC

Email: info@koestelle.com
Phone: +1 701-978-3314
Address: 400 NORTHTOWNE SQ, GIBSONIA, PA 15044, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

Last Updated: September 15, 2026