Contact information

CONTACT INFORMATION

Effective Date: September 1, 2026

Thank you for visiting Koestelle.

We are committed to providing reliable customer service and assisting customers with questions regarding products, orders, shipping, returns, refunds, and other related inquiries.

If you need assistance, please contact our customer service team through the information below.

Customer Support Contact

Email Support

Email Address:

info@koestelle.com

For order inquiries, please include:

Order number
Customer name
Email address used for purchase
Product information
Description of your request

Providing complete information helps us respond faster.

Phone Support

Phone Number:

+1 701-978-3314

Customer Service Hours

Our customer support team is available during the following hours:

Monday - Friday
9:00 AM - 5:00 PM

Time Zone:
Eastern Time (ET), United States

Customer inquiries received outside business hours will be answered on the next business day.

Areas We Support

Our customer service team can assist with:

Product questions
Order status inquiries
Shipping information
Tracking assistance
Return requests
Refund questions
Product concerns
General website questions

Order Support Information

For faster assistance regarding an order, please provide:

Order number
Purchase email address
Product name
Issue details

This allows our team to locate your order and provide an efficient response.

Response Time

We aim to respond to customer inquiries as quickly as possible.

Most customer service requests are answered within:

1-2 business days

Response times may vary during:

Holidays
Promotional events
High-volume periods

Business Location

Koestelle operates through:

LIERIN RUTTER FV INC

United States

Customer service and warehouse address:

400 NORTHTOWNE SQ
GIBSONIA, PA 15044
United States

Contact Us

If you have any questions, please contact:

Koestelle Customer Service

Email:
info@koestelle.com

Phone:
+1 701-978-3314

Address:
400 NORTHTOWNE SQ
GIBSONIA, PA 15044
United States