Terms of service

Effective Date: September 15, 2026

Welcome to Koestelle. These Terms of Service (“Terms”) govern your access to and use of the Koestelle website and your purchase of products from our online store.

The website and online store are operated by LIERIN RUTTER FV INC, doing business as Koestelle (“Koestelle,” “we,” “us,” or “our”).

By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Our Store

Koestelle is an online store offering hair accessories and related products.

Our business information is:

Legal Business Name: LIERIN RUTTER FV INC
Brand Name: Koestelle
Address: 400 NORTHTOWNE SQ, GIBSONIA, PA 15044, United States
Email: info@koestelle.com
Phone: +1 701-978-3314

Our customer service hours are Monday through Friday, 9:00 AM–5:00 PM Eastern Time.

2. Website Use

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to:

Use the website for fraudulent or unlawful activities;
Attempt to interfere with or disrupt the operation or security of the website;
Access areas or systems that you are not authorized to access;
Use automated methods to collect information from the website without our permission;
Copy, reproduce, distribute, or commercially exploit website content without authorization;
Submit false, misleading, or unauthorized information;
Use the website in a way that could damage our business, website, customers, or service providers.

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our website, business, customers, or legal rights.

3. Product Information

We make reasonable efforts to provide accurate product information, including product names, descriptions, images, dimensions, materials, and other relevant details.

However, product colors and visual appearance may vary depending on your device, display settings, lighting, photography, or other factors.

We do not guarantee that every product image or description will appear exactly the same on every device.

If we discover an error in product information, pricing, availability, or other website content, we may correct the information as soon as reasonably possible.

4. Product Availability

All products are subject to availability.

We may limit quantities, discontinue products, or change product availability at any time.

If a product becomes unavailable after you place an order and we are unable to fulfill it, we will contact you and provide an appropriate resolution, which may include cancellation and a refund of the amount paid for the unavailable product.

We do not knowingly accept orders for products that we cannot reasonably fulfill.

5. Prices and Taxes

Product prices are displayed on the website at the time of purchase.

Prices may change without prior notice, but changes will not affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing or listing error.

Applicable taxes may be calculated and collected during checkout based on the shipping destination and applicable requirements.

Any applicable shipping charges will be displayed during checkout.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation by email. An order confirmation acknowledges that we received your order and does not necessarily mean that the order has been finally accepted in every circumstance.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in cases involving:

Product availability issues;
Pricing or listing errors;
Suspected fraud or unauthorized activity;
Incorrect customer or shipping information;
Unusual or potentially abusive purchasing activity;
Other circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after payment has been received, we will provide a refund for the applicable amount paid.

7. Payment

Payment must be completed using an available payment method offered during checkout.

Payment information may be processed by third-party payment providers.

You represent that you are authorized to use the payment method provided for your order.

We may use third-party payment processors to securely process transactions. Such providers may have their own terms and privacy policies.

8. Shipping and Delivery

We currently ship orders within the United States.

Our current standard shipping policy provides free standard shipping within the United States, subject to the conditions stated in our Shipping Policy.

Orders are generally processed within 1–3 business days. Standard delivery is generally estimated at 5–10 business days after processing, although actual delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances.

For complete shipping information, please review our Shipping Policy.

Once an order has been handed to the shipping carrier, delivery is controlled in part by the carrier. We are not responsible for delays caused by circumstances outside our reasonable control.

9. Returns and Refunds

We want customers to have a clear understanding of our return and refund procedures.

Eligible products may generally be returned within 30 days of delivery, subject to the requirements and exclusions described in our Return & Refund Policy.

Products generally must be unused, unworn, and in their original condition.

For eligible returns due to personal preference or change of mind, the customer is generally responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so that we can review the issue and provide an appropriate resolution.

For complete requirements, please review our Return & Refund Policy.

10. Order Cancellations

You may contact us to request cancellation of an order before the order has been processed or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If cancellation is accepted before processing or shipment, the applicable payment will be refunded to the original payment method.

11. Customer Information

You are responsible for providing accurate and complete information when placing an order, including your name, email address, telephone number, billing information, and shipping address.

We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error in your order or shipping information, please contact us as soon as possible.

12. Intellectual Property

Unless otherwise stated, the content appearing on this website, including text, product descriptions, graphics, logos, photographs, images, page layouts, and other website materials, is owned by or licensed to Koestelle and is protected by applicable intellectual property laws.

You may view and use website content for personal, non-commercial purposes in connection with using our website and purchasing our products.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written authorization, except where permitted by applicable law.

13. Third-Party Services

Our website may use or integrate with third-party services, including payment processing, shipping, analytics, website technology, and other service providers.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent operation, content, policies, or practices of third-party services.

14. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy for additional information about our privacy practices.

15. Prohibited Activities

You may not use our website or services to:

Violate applicable laws or regulations;
Commit fraud or engage in deceptive activity;
Attempt to gain unauthorized access to our website or systems;
Introduce malicious code, software, or other harmful material;
Interfere with website functionality or security;
Abuse promotions, ordering systems, or customer service processes;
Use another person's payment information without authorization;
Engage in activity that could reasonably harm our business, customers, or service providers.

We may take reasonable action when we identify prohibited or abusive activity.

16. Disclaimer

We make reasonable efforts to keep our website information accurate and available. However, the website and its content are provided on an “as available” basis.

To the maximum extent permitted by applicable law, we do not guarantee that:

The website will always be available or uninterrupted;
The website will be completely free of errors;
Every website feature will always function without interruption;
Website content will always be completely current or error-free.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Koestelle and LIERIN RUTTER FV INC will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the website or purchase of products, except where such limitation is prohibited by law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

18. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your violation of these Terms, misuse of the website, or violation of applicable law.

This section does not apply to the extent that such responsibility cannot legally be imposed.

19. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, transportation disruptions, carrier delays, power or telecommunications failures, labor disruptions, government actions, or other unforeseen events.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.

When changes are made, we will update the “Effective Date” at the top of this page.

Your continued use of the website after updated Terms are posted means that you acknowledge the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms are governed by the laws applicable in the jurisdiction where LIERIN RUTTER FV INC operates, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms limits any mandatory consumer rights or protections available to you under applicable law.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

23. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable website policies, constitute the terms governing your use of our website and purchase of our products, except where a separate written agreement applies.

24. Contact Us

If you have questions about these Terms or need assistance with an order, please contact us:

Koestelle
Legal Business Name: LIERIN RUTTER FV INC
Address: 400 NORTHTOWNE SQ, GIBSONIA, PA 15044, United States
Email: info@koestelle.com
Phone: +1 701-978-3314
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time