Refund policy

Effective Date: September 15, 2026

Thank you for shopping with Koestelle.

Koestelle is operated by LIERIN RUTTER FV INC. We want our customers to have a clear understanding of our return and refund procedures before placing an order.

This Return & Refund Policy explains when returns are accepted, how to request a return, who is responsible for return shipping costs, and how refunds are processed.

1. Return Period

We accept eligible returns within 30 days of the date the order was delivered.

The return request must be submitted within the 30-day return period.

Items returned after the applicable return period may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 30 days of delivery.
  • Be unused and unworn.
  • Remain in its original condition.
  • Not be damaged, modified, altered, or intentionally changed after delivery.
  • Include the original packaging when reasonably available.

We may decline a return if the item has been used, worn, damaged, modified, altered, or otherwise returned in a condition that prevents reasonable resale.

3. How to Request a Return

Please contact us before sending any item back.

Return requests should be submitted by email to:

info@koestelle.com

Please include:

  • Your order number.
  • Your name.
  • The email address used to place the order.
  • The item or items you would like to return.
  • The reason for the return.

After reviewing your request, we will provide the applicable return instructions.

Please do not send a return package to an address that has not been provided or confirmed by Koestelle.

4. Return Shipping Costs

For returns caused by a change of mind, personal preference, ordering the wrong item, or another reason that is not caused by Koestelle, the customer is responsible for the return shipping cost.

We do not charge a restocking fee unless such fee is expressly stated on this policy.

Because standard shipping within the United States is currently free, there is generally no original standard shipping charge to refund for eligible U.S. orders.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us within 7 days of delivery.

Please email:

info@koestelle.com

and include:

  • Your order number.
  • A description of the problem.
  • Clear photographs of the product.
  • Photographs of the packaging when relevant.

We will review the information provided.

If the issue is confirmed to be caused by an error, damage, or defect attributable to Koestelle, we will provide an appropriate resolution, which may include a replacement or refund.

Please do not return a damaged, defective, or incorrect item before receiving return instructions from us.

6. Non-Returnable Conditions

A return may not be accepted if:

  • More than 30 days have passed since delivery.
  • The item has been used or worn.
  • The item has been intentionally damaged.
  • The item has been modified or altered.
  • The item is returned without following our return instructions.
  • The item is returned in a condition that prevents reasonable resale.

7. Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds are issued to the original payment method used for the purchase.

We generally process approved refunds within 5–10 business days after the return has been received and approved.

After we issue the refund, the time required for the funds to appear in your account may depend on your bank, credit card company, or payment provider.

Koestelle cannot control processing times imposed by a customer's financial institution or payment provider.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

info@koestelle.com

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is no longer possible, you may request a return in accordance with this Return & Refund Policy.

9. Return Address

Please do not send returns to the business address shown on this website unless Koestelle specifically instructs you to do so.

A return address and return instructions will be provided when your return request has been reviewed and approved.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

Koestelle
Operated by: LIERIN RUTTER FV INC

Email: info@koestelle.com
Phone: +1 701-978-3314

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM ET

Business Address:
400 Northtowne Sq
Gibsonia, PA 15044
United States