Refund policy

Return and refund policy

Effective Date: September 1, 2026

Overview

At Koestelle, we are committed to providing high-quality products and a reliable shopping experience for our customers.

If you are not completely satisfied with your purchase, you may request a return or refund according to the terms outlined in this policy.

This Return & Refund Policy applies to all purchases made through the official Koestelle website.

Return Eligibility

Customers may request a return within 30 days after receiving the order.

To qualify for a return, all of the following conditions must be met:

  • The item must be unused and in its original condition.
  • The product must include original packaging.
  • The product must not have signs of wear, damage, modification, or misuse.
  • The return request must be submitted within the required return period.

Items that do not meet these requirements may not be accepted for return.

Items Not Eligible for Return

The following items are not eligible for return:

  • Products that have been used or worn.
  • Products damaged after delivery due to improper handling.
  • Products without original packaging.
  • Returns requested after the 30-day return period.
  • Items that cannot be resold due to hygiene or product condition concerns.

How To Request A Return

To start a return request, please contact our customer service team.

Please provide the following information:

  • Order number
  • Customer name
  • Email address used for purchase
  • Product name
  • Reason for return
  • Photos or videos if the item has a quality issue

Our customer service team will review your request and provide return instructions.

Return Shipping

For customer preference returns:

  • Customers are responsible for return shipping costs.

For the following situations:

  • Wrong item received
  • Damaged item received
  • Defective product received

Koestelle will review the case and provide appropriate assistance.

Refund Policy

Once your returned item is received and inspected, we will process your refund.

Refund processing time:

5-10 business days

Refunds will be issued to the original payment method used during checkout.

Please note:

  • Processing times may vary depending on your bank or payment provider.
  • Shipping fees, if applicable, may not be refundable unless the return is caused by an error from Koestelle.

Damaged Or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the product and packaging

We will evaluate the request and provide a suitable solution.

Order Cancellation

Customers may request order cancellation before the order enters the shipping process.

Once an order has been shipped, cancellation requests cannot be accepted and customers may request a return after delivery according to this policy.

Contact Information

Brand Name:
Koestelle

Company Name:
LIERIN RUTTER FV INC

Mailing Address:

400 NORTHTOWNE SQ
GIBSONIA, PA 15044
United States

Email:
info@koestelle.com

Phone:
+1 701-978-3314

Customer Service Hours:

Monday - Friday
9:00 AM - 5:00 PM
Eastern Time (ET)