Shipping policy

Effective Date: September 15, 2026

At Koestelle, we aim to provide clear and reliable shipping information for every order.

This Shipping Policy explains where we currently ship, how orders are processed, estimated delivery times, shipping costs, tracking, and what to do if there is a delivery issue.

Our online store is operated by LIERIN RUTTER FV INC, doing business as Koestelle.

1. Shipping Destinations

We currently ship orders to addresses within the United States.

At this time, we do not offer standard shipping to international destinations.

If we expand our shipping destinations in the future, this Shipping Policy will be updated accordingly.

2. Shipping Cost

We currently offer free standard shipping within the United States.

There is no separate standard shipping fee for eligible U.S. orders.

If any additional shipping option or fee becomes available, the applicable cost will be clearly displayed before you complete your purchase.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday and do not include U.S. federal holidays.

Our daily order cutoff time is 17:00 Pacific Time.

Orders placed after the daily cutoff time may begin processing on the next business day.

4. Estimated Delivery Time

After an order has been processed, standard delivery is generally estimated to take:

5–10 business days

The estimated delivery period begins after the order has been processed and handed to the applicable shipping carrier.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

Shipping destination;
Carrier operations;
Weather conditions;
Holidays;
Transportation disruptions;
Incorrect or incomplete address information;
Other circumstances outside our reasonable control.

5. Total Delivery Time

For most U.S. orders, the estimated overall timeframe is:

1–3 business days for processing + 5–10 business days for standard delivery

This means the typical estimated total timeframe is approximately 6–13 business days from successful order placement, excluding weekends and holidays.

These are estimates rather than guaranteed delivery dates.

6. Order Tracking

When tracking information is available, we may provide a tracking number or tracking link by email.

Please allow some time for tracking information to become active after the package has been handed to the shipping carrier.

If tracking information has not updated for an extended period, please contact us at info@koestelle.com and provide your order number.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Name;
Street address;
Apartment, suite, or unit number;
City;
State;
ZIP code;
Telephone number, when requested.

If you notice an address error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that an address change will always be possible.

Once an order has been shipped, we may be unable to change the delivery address.

8. Delivery Delays

Although we work to process orders within the stated timeframe, delivery may occasionally take longer than estimated.

Delays may be caused by:

Carrier volume;
Severe weather;
Holidays;
Transportation disruptions;
Incorrect address information;
Operational issues with the shipping carrier;
Other circumstances outside our reasonable control.

If your order appears to be delayed beyond the estimated delivery timeframe, please contact us so we can help review the available tracking information.

9. Lost or Missing Packages

If the carrier's tracking information indicates that a package was delivered but you cannot locate it, please first check:

Your mailbox or usual delivery location;
Around your property;
With household members or building management;
Whether the carrier left the package in another secure location.

You may also contact the shipping carrier using the tracking information provided.

If you are still unable to locate the package, please contact us at info@koestelle.com with your order number so we can review the situation.

10. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

For products that arrive damaged, defective, or incorrect, please contact our customer service within 7 days of delivery and provide:

Your order number;
A description of the issue;
Clear photographs of the product and packaging, when possible.

We will review the information and provide an appropriate resolution in accordance with our Return & Refund Policy.

11. Incorrect or Incomplete Addresses

If a package is returned to us because an incorrect or incomplete address was provided by the customer, please contact us to discuss available options.

Additional shipping charges may apply if the package needs to be reshipped due to customer-provided address errors.

We will review each situation individually and communicate any applicable charges before reshipping.

12. Shipping Restrictions

We currently ship only within the United States.

We may be unable to ship to certain addresses or locations when delivery is not reasonably supported by our available shipping services.

If we cannot fulfill an order because the destination is outside our supported shipping area, we will contact the customer and provide an appropriate resolution.

13. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may be accepted if the order has not yet entered processing or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for information about eligible returns after delivery.

14. Shipping and Returns

Shipping terms for returns depend on the reason for the return.

For eligible returns due to personal preference or change of mind, the customer is generally responsible for return shipping costs.

For products that arrive damaged, defective, or incorrect, please contact us within 7 days of delivery so that we can review the issue and provide an appropriate resolution.

For complete return requirements, please review our Return & Refund Policy.

15. Contact Us

If you have questions about shipping or need assistance with an order, please contact us:

Koestelle
Legal Business Name: LIERIN RUTTER FV INC
Address: 400 NORTHTOWNE SQ, GIBSONIA, PA 15044, United States
Email: info@koestelle.com
Phone: +1 701-978-3314
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time