Shipping policy

SHIPPING POLICY

Effective Date: September 1, 2026

At Koestelle, we are committed to providing reliable and efficient shipping services for our customers.

This Shipping Policy explains our shipping methods, processing times, delivery estimates, and related information for orders placed through the official Koestelle website.

1. Shipping Area

Koestelle currently provides shipping services only within the United States.

We do not currently ship to international destinations outside the United States.

2. Shipping Cost

Free Shipping

Koestelle provides free standard shipping on all orders within the United States.

Customers will not be charged additional shipping fees during checkout for eligible U.S. orders.

3. Order Processing Time

Order processing time refers to the time required to prepare your order before shipment.

Processing Time:

1–3 business days

During this period, we will:

Verify order information
Confirm payment
Prepare products
Package your order
Arrange shipment

Orders are processed on business days only.

Business days are Monday through Friday, excluding major U.S. holidays.

4. Daily Order Cutoff Time

To ensure accurate order processing schedules, Koestelle uses the following daily cutoff time:

Order Cutoff Time:

5:00 PM Eastern Time (ET)

Orders placed:

Before 5:00 PM ET:

Begin processing on the same business day.

After 5:00 PM ET:

Begin processing on the next business day.

5. Delivery Time

After your order has been processed and shipped, estimated delivery time is:

Standard Shipping:

5–10 business days

Delivery time includes transportation after shipment confirmation.

Please note that actual delivery times may vary due to:

Weather conditions
Carrier delays
Public holidays
Unexpected transportation issues

6. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing tracking information.

Customers can use the tracking number to monitor shipment progress.

Please allow some time for tracking information to become active after shipment.

7. Shipping Confirmation

After your order leaves our warehouse:

You will receive:

Shipping confirmation email
Tracking number
Delivery information

Please make sure your shipping address and contact information are accurate before completing checkout.

8. Address Changes

If you need to update your shipping address, please contact us as soon as possible.

Address changes can only be accepted before the order enters the shipping process.

Once an order has been shipped, we cannot guarantee that address changes can be completed.

9. Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact our customer service team.

Please provide:

Order number
Customer name
Tracking number
Description of the issue
Photos if the package or product is damaged

We will review the situation and provide appropriate assistance.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an order cannot be delivered due to incorrect or incomplete address information provided by the customer, additional shipping arrangements may be required.

11. Customs and Import Fees

Because Koestelle currently ships only within the United States, customers will not normally be responsible for international customs fees or import duties.