Privacy policy

Privacy Policy

Effective Date: September 1, 2026

At Koestelle, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how LIERIN RUTTER FV INC (“Koestelle”, “we”, “us”, or “our”) collects, uses, stores, and protects your information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

Personal Information

Personal information is information that can be used to identify you, including but not limited to:

Full name
Email address
Phone number
Billing address
Shipping address
Payment information
Order details
Customer service communications

We collect this information only when you voluntarily provide it to us, such as when you:

Create an account
Place an order
Contact customer support
Subscribe to marketing communications
Participate in promotions or surveys

Automatically Collected Information

When you browse our website, we may automatically collect certain information, including:

IP address
Browser type
Device information
Operating system
Website pages visited
Time spent on our website
Referral sources
Cookies and similar technologies

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing and Fulfillment

We use your information to:

Process and confirm your orders
Arrange shipping and delivery
Provide order updates
Handle returns, refunds, and exchanges
Provide customer support

Customer Service

We may use your contact information to:

Respond to inquiries
Resolve problems
Provide assistance regarding purchases
Communicate important service updates

Website Improvement

We use collected information to:

Improve website functionality
Analyze customer preferences
Improve products and services
Prevent fraud and unauthorized transactions

Marketing Communications

With your permission, we may send you:

Product updates
Special offers
Promotions
News about Koestelle

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

3. How We Protect Your Information

We take reasonable administrative, technical, and security measures to protect your personal information.

These measures include:

Secure payment processing
Data encryption technologies
Restricted access to customer information
Regular security monitoring

However, no online transmission or storage system can be guaranteed to be 100% secure. We cannot guarantee absolute security of your information but continuously work to protect it.

4. Payment Information

Koestelle does not directly store your complete payment card information.

Payments are processed securely through trusted third-party payment providers. These providers handle payment information according to their own privacy and security policies.

Your payment information is used only for completing authorized transactions.

5. Cookies Policy

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Understand website usage
Improve website performance
Provide relevant content

You may choose to disable cookies through your browser settings. However, disabling cookies may affect certain website functions.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers when necessary, including:

Shipping Providers

To deliver your orders, we may provide necessary information to shipping companies.

Payment Providers

To process payments securely.

Website Service Providers

To support website operation, analytics, and technical services.

All third-party partners are required to protect your information and use it only for authorized purposes.

7. Data Retention

We retain your personal information only for as long as necessary to:

Complete transactions
Provide customer service
Meet legal requirements
Resolve disputes
Prevent fraud

When information is no longer required, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing communications
Ask questions about how your information is used

To exercise your privacy rights, please contact us:

Email: info@koestelle.com

9. Children's Privacy

Koestelle does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided us with personal information, please contact us immediately and we will take appropriate steps to remove the information.